Digital Accessibility Statement
The City of Edina is committed to ensuring our digital services are accessible to all users, regardless of ability or technology. We strive to provide an inclusive online experience and are actively working to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Our Commitment
We are continuously improving the accessibility and usability of our websites, online services and digital content. This includes:
- Designing and updating content to meet accessibility standards
- Testing digital tools using both automated and manual methods
- Training staff on accessibility best practices
- Working with vendors to ensure accessible technology solutions
Need Assistance?
If you experience difficulty accessing any content on our website or using our digital services, we are here to help.
Phone: 952-826-0359 (8 a.m. to 4:30 p.m. Monday–Friday)
Email: [email protected]
In Person: 4801 W. 50th St., Edina
We aim to acknowledge accessibility requests within 15 calendar days.
Request an Accommodation or Report an Issue
You may contact us to:
- Request a reasonable accommodation
- Report inaccessible content or functionality
- Ask questions or provide feedback about accessibility
When contacting us, please include:
- The webpage or feature you are trying to access
- A description of the issue
- Your preferred method of communication
Formal Grievance Process
If you are not satisfied with the City’s response to your request, you may file a formal grievance under the Americans with Disabilities Act (ADA).
The City will:
- Acknowledge your complaint within 15 calendar days
- Review and investigate the issue
- Work with you to identify a resolution
- Provide a written response or update within 30 calendar days